Privacy Policy

Last updated:

This Privacy Policy explains how HGV ONE LOGISTICS LTD ("we", "us") collects and uses personal data when you visit hgvonelogistics.co.uk or engage our services.

1. Who we are

HGV ONE LOGISTICS LTD is a UK-registered freight and haulage company based in London. The data controller is HGV ONE LOGISTICS LTD. You can reach us at alin@hgvonelogistics.co.uk.

2. Information we collect

• Contact details you provide via the quote form (name, company, email, phone, pickup/delivery postcodes, job details).
• Operational data needed to fulfil bookings — collection and delivery addresses, weight, dimensions, special handling requirements.
• Technical data — IP address, browser type, referring page, time of visit (standard server logs).

3. How we use it

• To respond to your quote request and book transport.
• To deliver and invoice for the service you booked.
• To meet legal, regulatory, and tax obligations (DVSA, HMRC).
• To prevent fraud and secure our systems.

4. Lawful basis

We process your data on the basis of (a) performance of a contract when you book a job, (b) legitimate interest in operating our business and responding to enquiries, and (c) compliance with legal obligations.

5. Sharing

We share data only where necessary: with subcontracted carriers when fulfilling a job, with our IT and email providers, with our accountants, and with authorities where legally required. We do not sell your data.

6. Retention

Quote enquiries are retained for up to 24 months. Job records and invoices are retained for 7 years to comply with HMRC requirements.

7. Your rights

You have the right to access, correct, delete, or restrict processing of your personal data, and to object to processing. Contact us to exercise any of these rights. You can also complain to the UK Information Commissioner's Office (ico.org.uk).

8. Cookies

This site uses essential session cookies only. We do not use advertising or tracking cookies.

9. Contact

Questions about this policy: alin@hgvonelogistics.co.uk